At ZYLO Mattress, we strive to provide high-quality products and a satisfying customer experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Return Eligibility
You may request a return under the following conditions:
- The product is unused, undamaged, and in its original packaging
- The return request is made within [7/10/15 days] of delivery
- Proof of purchase (invoice or order ID) is provided
Note: Used, damaged, or altered products may not be eligible for return.
2. Mattress Trial (If Applicable)
We may offer a trial period for mattresses. During this period:
- You can request a return or replacement if unsatisfied
- The mattress must be in hygienic condition
- Return requests must be raised within the trial period
(Customize trial duration if you offer one, e.g., 30/60/100 nights)
3. Non-Returnable Items
The following items are not eligible for return:
- Customized or made-to-order products
- Products damaged due to misuse
- Clearance or sale items (unless defective)
4. Return Process
To initiate a return:
- Contact us via email or phone
- Provide your order details and reason for return
- Our team will guide you through the pickup or shipping process
Contact Details:
- Email: sales@zylomattress.com
- Phone: +91 9557258711
5. Refund Policy
- Refunds will be processed after inspection of the returned product
- Approved refunds will be credited within 5–10 business days
- Refunds will be issued to the original payment method
6. Replacement Policy
- Replacement is available for defective or damaged products
- Issues must be reported within 48 hours of delivery with photos
- We will arrange a replacement at no additional cost
7. Return Shipping
- Free return pickup may be provided in selected locations
- In other cases, return shipping charges may apply
- Shipping charges (if any) are non-refundable
8. Order Cancellation
- Orders can be cancelled before dispatch without any charges
- Once shipped, cancellation is not allowed (you may request a return instead)
9. Damaged or Incorrect Products
If you receive a damaged or wrong product:
- Notify us within 48 hours of delivery
- Share images/videos for verification
- We will arrange a replacement or refund
10. Contact Us
For any questions regarding returns or refunds, please contact:
- Email: sales@zylomattress.com
- Phone: +91 9557258711